Returns, Exchanges and Refunds



We offer a FREE return solution for Denmark and EU countries.

You will receive a prepaid GLS return label in your package that  you can simply attached to the parcel and hand in to any GLS pakkeshop.

You can create your own return label on the UPS tracking page.

You are responsible for return costs but we do offer a paid return solution Switzerland. Please write us if you need a return label and/or instructions. 

When arranging your own shipping we suggest that you as a minimum use a traceable shipping service and consider purchasing a shipping insurance in order to ensure coverage in case the shipment is lost or damaged on the way to us.

 

Refund terms:

You are free to return you shoes for up to 14 days after receiving them. Returns are also accepted during sales or other promotions unless explicitly described.

To be eligible for a refund, your item must be unused and in the same condition that you received it in. It must also be in the original undamaged packaging. Please do not tape the shoebox as that will damage the box when we need to remove it.

To complete your return, please fill out the shipment note, which you will find at the bottom of your shipping note. Place the form in the package and we will refund as soon as possible after receiving them.

Items returned after 14 days will have 80DKK/€20/£20 subtracted from the refund

Exchanges:

If you need to change to another size please purchase the item that you want and send the other item back to us.

If you think that you have received a defective item please e-mail us a description along with a photo.

Address:

EMMA GO

Studiestræde 3D

DK-1455 København

VAT DK36490489

+45 35 859 859